Click on one of the people below to find out more information.

  • Wendy Flaherty,
    General Manager

    I have been in the automotive business for 20+ years with my background coming from my education at Northwood University.  Customer Satisfaction is my passion and I strive to make sure every customers needs are met.  I am married to my husband, Steve, and we have two wonderful children, Amber and Brandon.  During my spare time, I love enjoying the beautiful lakeshore and boating.  Please feel free to call or email me at any time if I can be of assistance.

  • Deb DeForest,
    Office Manager

    With a career in the automotive industry, Great Lakes Ford has been home for 7 years.  I enjoy working with a great team with common goals in assisting our customers with their sales and service needs.

  • Rich Hughes,
    Finance Manager

    I am a lifelong Muskegon resident with over 11 years of experience in the automotive industry. I love working in the community I grew up in and assisting our customers with all their financing needs. I am married to my high school sweetheart, Tara, and we have 3 awesome sons - Jalen, Jaeger and Jayce. During my spare time, I enjoy spending time with my family and watching my boys compete in the various sports they participate in, baseball, basketball, football and soccer. Please feel free to contact me if I can be of assistance. Thank you for choosing Great Lakes Ford Lincoln for all of your automotive needs.

  • Dave Towner, New Vehicle Sales Manager

  • Matthew Kahlo,
    Asst. Sales Manager & Fleet Coordinator

    I have been a dedicated team member since 2009.  I have been in the customer service industry since 2005.  I am a family man of 4 children.  I enjoy watching my kids play sports, enjoying the beach with my family and chocolate lab. I enjoy building a strong business relationship.  I am looking forward to not just earning your business once, I will help you through the purchase process making sure you understand every step of the way, and giving my professional input along the way.  I understand your time is valuable and I will not spare any of it.  I can work around your schedule, and will work hard to earn your business.  Please feel free to call/text/email anytime. 

  • Donald Sullivan,
    Sales Consultant

    I am a lifelong resident of Muskegon!  I take great pride in making sure my customers are completely satisfied with their vehicle purchase at our dealership before, during and after the sale!!  I bring over 25 years of sales experience to the table and I will treat you the way I would want to be treated.  

  • Joe Bradley,
    Pre-owned Car Manager

    I have been with the Great Lakes Ford family for 17 years, and have grown up in the car industry. I have a great love for vehicles. It is important to me that each customer has a fun and enjoyable car buying experience.   

  • Robert Blue Loera,
    Sales Consultant

    I have been with the Great Lakes Ford family for over 20 years  and am married to my beautiful wife Gina. In my spare time I enjoy being with the ministry and helping build the body of Christ. I bring many years of experience please contact me with any of your automotive needs.

  • Tony Bergren,
    Sales Consultant

  • Michael Calkins, Sales Consultant

    I have been with the Great Lakes Ford family for 13 years and have grown up in Muskegon Township. In my spare time  I enjoy being in the outdoors and love dealing with the public. Please feel free to contact me with any of your new or used vehicle needs.

  • Josh Jett,
    Assistant Service Manager

     I'm Josh the service manager here at Great Lakes Ford. I've been employed with Great Lakes for four year now, and love working with the public. In my spare time I enjoy playing golf and spending time with family and friends. Our goal here, as your service team, is to make your service visit as easy and convenient as possible. I look forward to seeing you soon. Thanks for choosing GREAT LAKES FORD for your service needs!


  • Shannon Denney, Internet Sales Coordinator

    I have been with Great Lakes Ford since July 2016. I take great pride in customer care. My background was in Medical Massage Therapy for 10 years in which I also enjoyed providing excellent customer care. I strive to make our customers feel important and valued when they leave Great Lakes Ford.

  • Lisa Bettendorf,
    Service Advisor

    I am here to assist you with your needs. Feel free to call or email me at anytime.

  • Michael Cook,
    Service Advisor

    I have been a service consultant since November 2015. Before coming to Great Lakes Ford, I was a special warfare operator in the navy for 6 years. In my spare time I enjoy relaxing with friends and family. It is great to be back home, in West Michigan. I look forward to helping you with any of your service needs.

  • Mark LaFontaine,
    Dealer Principal

    I am here to assist you with your needs. Feel free to call or email me at anytime.