Click on one of the people below to find out more information.

  • Wendy Flaherty, General Manager

    I have been in the automotive business for 20+ years with my background coming from my education at Northwood University.  Customer Satisfaction is my passion and I strive to make sure every customers needs are met.  I am married to my husband, Steve, and we have two wonderful children, Amber and Brandon.  During my spare time, I love enjoying the beautiful lakeshore and boating.  Please feel free to call or email me at any time if I can be of assistance.

  • Heather O’neal, Office Manager

  • Victor Rivera, Finance Manager

    I have been in the automotive business for 10 years. I love meeting new customers and enjoy the customers that come back throughout their lives for their new purchases. Making people smile is my passion and having fun with my family. I am married with my beautiful, wonderful wife Holly, and we have three wonderful children, Bri, Brayden and Breck. We love to go on weekend getaways and traveling, fishing and exploring the outdoors.

    Looking forward to making your Financing easy and stress free and for you to leave with a big smile. Great Lakes is a fresh of breath air for your new vehicle purchase experience with a great staff with tons of experience and the knowledge we take pride in here at Great Lakes Ford.

  • Dustin Crist, New Vehicle Sales Manager

    I have been in the automotive industry for about a decade, lived in the area for about the last 15 years but originally from Northern Michigan.
    I am married to my beautiful wife Jessica and have two little hilarious kids that keep me busy most of the time. If free time exists, you'll find me in the woods or on the water.
    My goal here at Great Lakes Ford Lincoln is to make every guest's shopping experience stress free, enjoyable and on their terms. This is a great store filled with great people. Stop in and experience what we have to offer. I am available by phone, text, email and in person.

  • Matthew Kahlo,
    Asst. Sales Manager & Fleet Coordinator

    I have been a dedicated team member since 2009.  I have been in the customer service industry since 2005.  I am a family man of 4 children.  I enjoy watching my kids play sports, enjoying the beach with my family and chocolate lab. I enjoy building a strong business relationship.  I am looking forward to not just earning your business once, I will help you through the purchase process making sure you understand every step of the way, and giving my professional input along the way.  I understand your time is valuable and I will not spare any of it.  I can work around your schedule, and will work hard to earn your business.  Please feel free to call/text/email anytime. 

  • Donald Sullivan,
    Sales Consultant

    I am a lifelong resident of Muskegon!  I take great pride in making sure my customers are completely satisfied with their vehicle purchase at our dealership before, during and after the sale!!  I bring over 25 years of sales experience to the table and I will treat you the way I would want to be treated.  

  • Shannon Gillies, Internet Sales Coordinator

    I have been with Great Lakes Ford since July 2016. I take great pride in customer care. My background was in Medical Massage Therapy for 10 years in which I also enjoyed providing excellent customer care. I strive to make our customers feel important and valued when they leave Great Lakes Ford.

  • Chase Sauve, Vehicle Orientation Specialist

  • Joe Bradley,
    Pre-owned Car Manager

    I have been with the Great Lakes Ford family for 17 years, and have grown up in the car industry. I have a great love for vehicles. It is important to me that each customer has a fun and enjoyable car buying experience.   

  • Robert Blue Loera,
    Sales Consultant

    I have been with the Great Lakes Ford family for over 20 years  and am married to my beautiful wife Gina. In my spare time I enjoy being with the ministry and helping build the body of Christ. I bring many years of experience please contact me with any of your automotive needs.

  • Michael Calkins, Sales Consultant

    I have been with the Great Lakes Ford family for 13 years and have grown up in Muskegon Township. In my spare time  I enjoy being in the outdoors and love dealing with the public. Please feel free to contact me with any of your new or used vehicle needs.

  • Joe Tackx, Pre-owned Sales

  • Tony Bergren,
    Sales Consultant

  • Lisa Bettendorf,
    Service Advisor

    I am here to assist you with your needs. Feel free to call or email me at anytime.

  • Kasey Varner, Service Advisor

  • Jason Synder, Service Advisor

  • Pete Maas, Parts Manager

  • Kirk Burmeister, Parts Counterperson

  • Fred Pace , Detailer

  • Doug Johnson, Shuttle Driver

  • Mark LaFontaine,
    Dealer Principal

    I am here to assist you with your needs. Feel free to call or email me at anytime.